Placing an Order

Here are some Bridle & Hearth guidelines to be aware of before placing an order:

One of a Kind Products:

Many Bridle & Hearth products are artisan crafted. Given their handmade nature, variations are to be expected and celebrated. Each item is unique and no two are exactly alike. Images on our website and items shown in our galleries may have slight variations from your actual piece.

Custom Orders:

Custom order items are crafted just for you, down to the last detail. To ensure your pieces arrive as quickly as possible, we'll begin work as soon as we receive your order. Because of this, custom orders cannot be cancelled, altered, or returned from the time of purchase. You can visit My Account for order updates and billing information.

Payment:

You may see an authorization on your credit/debit card after you purchase your item(s). This is part of our anti-fraud system. This authorization will expire and be removed from your card within 3-7 days depending on your bank's policy. Your account will be charged as we receive confirmation that your order is in progress. 

Ship To Address:

It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences. 

Preparing for Ordering Furniture:

It is your responsibility to ensure that all furniture items will fit through any access points, such as doorways, stairways, hallways, elevators and around corners into the desired location, as well as in the location itself. Please see our Measuring for Furniture Delivery guidelines for instructions on measuring your home's spaces to ensure items will fit before placing any orders.

Product Availability: 

We make every effort to display the most current and accurate product availability information. We will notify you via email in the event that a product's availability date changes.

Pricing & Information Disclaimer:

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices on our website are in US Dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.